Privacy Policy

Who we are

SmartShopper is a grocery comparison and shopping list service available on the web and iOS. This page explains how we collect, use, and protect personal information.

Information we collect

Depending on how you use SmartShopper, we may collect:

• account details such as your email address and sign-in method
• profile details you choose to add, such as your display name
• shopping list, favourites, price alert, and household collaboration data
• receipt details and line items if you choose to save scanned receipts
• push notification device tokens if you enable notifications
• device, crash, diagnostic, and reliability information
• messages you send to support or privacy contacts

How account sign-in works

You can use parts of SmartShopper without creating an account. If you create an account, you may sign in using email and password or Sign in with Apple. If you use Sign in with Apple, we receive the information Apple shares with us for sign-in, such as an Apple-provided identifier and, where available, your email address and name.

Camera and receipt data

Product scanning and receipt parsing are processed on-device. We do not upload live camera frames just to identify a product or read a receipt. If you choose to save a scanned receipt, we store the parsed receipt details you confirm, such as store name, date, total, and line items.

How we use information

• to provide the SmartShopper service
• to sync data across your devices and shared households
• to deliver optional price alerts and other account-related notifications
• to improve app performance, reliability, and product quality
• to respond to support, privacy, and account requests

Sharing and disclosure

We do not sell your personal information. We may share information with service providers that help us operate SmartShopper, such as hosting, database, authentication, crash reporting, push notification, and customer support tools.

Crash reporting and diagnostics

We use crash and diagnostic tooling to identify app crashes, errors, and performance issues so we can improve stability and reliability. This may include device and app version details, error logs, and crash traces associated with your use of the app.

Push notifications

If you allow notifications, we may store a push token for your device so we can send optional alerts, including price alerts you choose to create. You can disable notifications at any time in your device settings.

Tracking

SmartShopper does not use your data for cross-app or cross-site tracking, and we do not sell your personal information.

Data retention

We retain information for as long as needed to operate the service, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account in the app, we delete the associated account data from our systems subject to any legal or operational retention requirements.

Your choices

You may request access, correction, or deletion of your personal information. You can also manage device permissions, such as camera and notification access, through your device settings. Account deletion is available in the SmartShopper iOS app for signed-in users.

Contact

For privacy questions or requests, email privacy@smartshopper.au.